Returns & Exchanges
At KUKIRIN EU, we want you to be fully satisfied with your electric scooter or bike, which is why we offer a 14-day return window for unused items in their original packaging. Our goal is to ensure a seamless experience as you upgrade your urban mobility and sports performance.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and proof of purchase to start the return process.
Await Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the correct regional warehouse address.
Secure Packaging
Pack your KUKIRIN product securely in its original box, ensuring all accessories, manuals, and chargers are included to avoid restocking fees.
Ship and Refund
Send the package via a tracked courier service; once our technicians inspect the item and confirm its condition, your refund will be processed to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing