Frequently Asked Questions
Everything you need to know about your KuKirin electric scooter and service.
What is the estimated shipping time for my order?
Most orders are processed within 24 hours. Shipping within the EU typically takes 3-7 business days depending on your location, with tracking information provided as soon as the package leaves our warehouse.
Do KuKirin electric scooters come with a warranty?
Yes, all our electric scooters come with a 12-month limited warranty covering the battery, motor, and frame against manufacturing defects.
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization before shipping the product back.
Are the scooters waterproof?
KuKirin scooters have an IP54 water resistance rating, meaning they are protected against light splashes and rain. However, we do not recommend riding through deep puddles or during heavy downpours to prevent internal damage.
Where can I find spare parts or get my scooter repaired?
We stock a full range of original spare parts, including tires, brake pads, and batteries, on our website. For technical support, we have authorized service centers across the EU to assist with repairs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized EU payment options like Klarna and Giropay for your convenience.